Portsmouth Office: 023 9229 8080
Southampton Office: 023 8055 3355

Privacy policy and Cookie Law

Kings Estates has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for Kings Estates.

General Data Protection Regulation (GDPR) 25th May 2018

The European General Data Protection Regulation (GDPR), is a new piece of legislation which amends the existing Data Protection Act 1998, changing the law around how organisations can process the personal information of customers. Enforcement date: 25th May 2018.  The General Data Protection Regulation (GDPR)is expected to set a new standard for consumer rights regarding their data, but companies will be challenged as they put systems and processes in place to comply. It carries provisions that require businesses to protect the personal data and privacy of EU citizens for transactions that occur within EU member states. The GDPR also regulates the exportation of personal data outside the EU.

What Kings Estates is doing We are focusing on:

  • Ensuring we can respond to requests from individuals to exercise their rights (of subject access, erasure and portability)
  • Reviewing and updating the consents we obtain from clients, including consent to receive email marketing and consent to send lead and valuation requests.
  • Updating our software, secure firewalls and other measures to restrict electronic access

What type of information will we collect from you?

  • Full name(passport, driving licence, etc) and contact details (including your contact number, email and previous / current addresses)
  • Your banking details where required such as where you are letting a property or, where renting, to set up an approved tenancy deposit account for you and arrange for rental payments.
  • Your communications with us, including a record of the email or telephone correspondence created when you contact us as part of a product or service query, where we need to collect personal data by law (for example to meet our obligations to prevent fraud and money laundering) or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

How we use your data

  • Communicate with you during the course of providing our services, for example with your enquiries and requests
  • We may use your identity documentation to verify your identity where we are required to do so by law or we believe we need to in order to verify and establish your identity for commercial reasons.
  • We may use your personal information to providing you with products and services you have requested, visiting and arranging viewings of your property, house inspection, etc. Our legal basis for this use is that it is necessary for the performance of a contract to which you are party.
  • To notify you about changes to our services
  • To process payments and transactions
  • To share your information with others where necessary to fulfil our property services for you or where acting as agent for a third party on your behalf. This including all relevant parties such as Utility providers, Local council Tax department, Police, etc.
  • Carrying out referencing tenants / guarantor and carrying out credit check on Right to Rent checks via a third party referencing company.

Security of your data At Kings Estates, all information you provide to us is stored on our secure database. We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. The computers that store the information are kept in a secure facility with restricted physical access and we use the most up to date virus protection software and secure firewalls and other measures to restrict unauthorised electronic access.
Links At Kings Estates, we are not responsible or have no control over third party sites. In addition, you should check with their own privacy policies, terms and condition of use before providing them with any personal information.
Your Rights You have a right to request a copy of the personal information we hold about you, known as a data subject access request. To object to us processing your personal information for marketing purposes. If you object, we will stop processing your personal information for this purpose. When we collect your data, you can choose whether or not you wish to receive marketing communications from us. If you wish to stop receiving marketing communications, you can opt out at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.
Withdraw your consent You have the right at any time to withdraw any consent you have given us to process your personal data. Please note if you withdraw your consent it will not affect the lawfulness of any processing of your personal data we have carried out before you withdrew your consent. Should you wish to do so you can change your consent preferences at any time at 253 Portswood Road, Southampton, Hampshire, SO17 2NG. Alternatively, contact us on 02380 55 33 55.

For further information on how to prepare for GDPR, and what's required, please visit the ICO (UK data protection regulator) website. For more information, please follow the link
ICO helpline: 0303 1231113
Fax: 01625 524510
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

If you do not want Kings Estates to process your personal information as described in this Privacy Policy, please do not provide information to us or use our site www.kingsestates.net

Website Privacy and Cookie Law

Why am I being asked to accept cookies?

Compliance of New EU cookie law (e-Privacy Directive) 28th May 2012. On May 26th 2011 a new EU originated law came into effect, on May 28th 2012 the law came into force. The law requires website owners to make significant changes to their sites and may fundamentally change the whole web browsing and shopping experience for everybody. This Cookie Law is amended privacy legislation that requires websites to obtain informed consent from visitors before they can store or retrieve any information on a computer or any other web connected device.

Cookie Compliance

Cookies are used by almost all websites, for a variety of purposes:- Analysis of visitor behaviour (known as 'Analytics')
  • To personalise pages and remember visitor preferences.
  • To manage shopping carts in online stores
  • To track people across websites and deliver targeted advertising

Information Automatically Logged

We use your IP address to gather broad demographic information. We use Google Analytics to collect information about Browser type, Operating platform, Search engine used to locate our site, Time, Day, Month, Year etc.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Contact Form

Our site uses a contact form for customers to request information and services. We collect contact information (like their email address). Contact information from the contact form is used to contact the person making the form submission.

External Links
This site contains links to other sites. Kings Estates is not responsible for the privacy practices or the content of such Web sites.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us by clicking here.